Companies providing products and services require the ability to train and support staff. This is to obtain high standards of safety, efficiency, revenue and product life. Examples of these include suppliers of vending machines, medical equipment, fire safety products and many more.

This training has traditionally been carried out by mobile technical teams on location. However, due to the outbreak of COVID-19 this could be an issue. COVID-19 has created the issue of proximity, group availability, and working in places with confined spaces, in which prevents these vital activities from happening. 

Working with Augmented Reality provides a highly effective solution to this problem. During the last four years Harmony have developed a low language, visual based training platform. With large clients we have piloted prototypes. The results have surpassed targets for increasing customer knowledge of product use and maintenance, reduced response time for issue resolution, lowered carbon emissions through reduced travel distances for technicians and increased product availability and increased safety knowledge

By delivering our training in a digital format, contextually related to the users environment it allows interactive, icon driven, module based learning. And users are able to carry out training at a pace that suits their availability, understanding and learning capacity.

In addition to overcoming issues of first language, physical ability, availability and proximity, the system records the training of each individual. These results digitise their training records and offer troubleshooting resolution immediately without the requirement for technical support calls.

To find out more about this visit https://new.harmony.co.uk/services/intellio/ 

And to see related projects visit https://new.harmony.co.uk/portfolio/costa/ 

Looking for your next great PR piece, a way to visualise new products or to improve training and staff support? Chat to us about using AR and we’ll be happy to talk through your ideas.

See more of our work here : https://new.harmony.co.uk/work/

Call Us: 01767 317614